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Returns & Cancellation Policy



Return Policy
Money back guarantees on products returned within 30 days. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees, including the return fee, our shipping costs and a 25% restocking fee. If the item(s) is damaged in transit or DOA an exchange will be made or refund issued.

Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments. Many of our items have FREE SHIPPING, but this policy applies only to items marked as free shipping, and being shipped to the continental United States.
Please Note:
1) For all furniture items we will replace any parts that are damaged but the item may notbe returned if you changed your mind.
2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.
3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.
4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.
5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. - after October 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.
As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction

Cancellation Policy
Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be cancelled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee. Please - Always provide a valid phone number so that we can contact you to schedule delivery